Verified Client Case Study
Danielle Whitcomb — COM-PROP-US
Retail & Mixed-Use Portfolio Manager · 11 yrs · Retail · Mixed-Use · Fair Oaks · Sacramento
★ 5.0 · 3 on-record reviews · PPO PPO #121830
“We moved Fair Oaks Village and Madison Marketplace off a national broker onto Stormhammer's local patrol contract and cut our monthly line item by 38%. Anchor tenants stopped filing after-hours complaints inside the first two weeks.”
Challenge
Three anchored retail centers were burning ~$5.4k/month on a national broker whose subcontractor rotated crews weekly. Anchor tenants at Fair Oaks Village were filing weekly after-hours complaints about loitering, cart theft, and unattended vehicles.
Stormhammer Security, Inc.'s Approach
- 01Consolidated three properties onto one dedicated Sacramento patrol contract at a $15/night flat rate — no fuel fees, no minimums.
- 02Same officer rotation on the same properties week over week so tenants and anchor security teams know the face on shift.
- 03Retail-specific post orders: 10p lockdown walk, 1a and 4a cart / dumpster / rear-door sweeps, sunrise handoff photo to the property manager.
Measurable Outcome
- ★Monthly security line item cut 38% versus the prior national vendor.
- ★Anchor tenants stopped filing after-hours complaints within 14 days.
- ★15-second dispatcher answer time held across every after-hours call in year one.
Properties & scope
Fair Oaks Village Shopping Center · Watt @ El Camino Retail Pad · Madison Marketplace
Verified firm reference: COM-PROP-US → properties-california.lovable.app
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