What happens if the guard misses the alarm SLA?

Missed SLAs credit back the affected shift dollar-for-dollar on the next invoice. Repeat misses trigger the mid-contract termination clause without penalty.

Do you guarantee response times in writing?

Yes — the SLA table on this page is Exhibit C of every Sacramento SOW we sign. Backed by our BSIS PPO license and a 24/7 dispatcher, not an answering service.

Who answers the phone at 3 a.m.?

A live licensed dispatcher based in the Sacramento metro — never a national call center. Direct line: (530) 902-9390.

How do you prove arrival time?

Every unit is GPS-tracked; arrival pings inside the site geo-fence write to the tour log with timestamp and photo. Auditable by GC, insurance carrier, or owner rep.

Sacramento · Written SLA · CA BSIS PPO #121830

Response Time & SLA — Sacramento Construction Security

20-minute alarm response inside 50 miles of Sacramento. 30-minute missed-tour failover. Written into every SOW as Exhibit C, credit-backed on miss.

Event	SLA target	How it's proven
Alarm activation (glass break, motion, gate)	≤ 20 minutes on-site inside 50-mi Sacramento radius	GPS arrival ping + on-scene photo
Missed scheduled tour	Dispatcher failover in ≤ 30 minutes; backup unit rolls	Dispatch log + replacement tour ID
Fire-watch mobilization (sprinkler outage)	On-site inside 2 hours, 24/7	NFPA log started within 15 min of arrival
Written incident report	≤ 4 hours from event	PDF emailed to super + PM
Same-day mobilization (new site, new SOW)	First tour by 20:00 local (7 hr from SOW sign)	SOW timestamp + first tour photo
Add / drop guards mid-project	72-hour written notice, next-invoice billing	Change order + email confirmation
Armed post mobilization	72–96 hours (Exposed Firearm Permit re-issuance)	Copy of permit + officer roster
Sunrise report delivery	In inbox by 07:00 daily	Email timestamp

SLA · FAQ

Common SLA questions

What happens if the guard misses the alarm SLA?+
Missed SLAs credit back the affected shift dollar-for-dollar on the next invoice. Repeat misses trigger the mid-contract termination clause without penalty.
Do you guarantee response times in writing?+
Yes — the SLA table on this page is Exhibit C of every Sacramento SOW we sign. Backed by our BSIS PPO license and a 24/7 dispatcher, not an answering service.
Who answers the phone at 3 a.m.?+
A live licensed dispatcher based in the Sacramento metro — never a national call center. Direct line: (530) 902-9390.
How do you prove arrival time?+
Every unit is GPS-tracked; arrival pings inside the site geo-fence write to the tour log with timestamp and photo. Auditable by GC, insurance carrier, or owner rep.

Next step

Test our dispatch — (530) 902-9390

Stormhammer Security, Inc. · CA BSIS PPO #121830 · https://sacsecuritypatrol.com/construction-security-response-time-sla-sacramento