1. Request yesterday's tour log — in writing
Email your vendor and ask for a PDF of last night's patrol log with GPS points and timestamps. Set a 24-hour deadline. A vendor with modern tooling will reply in minutes. A vendor without it will stall or provide a hand-typed summary. Both responses are informative.
2. Spot-check with a $40 camera
Install a cheap doorbell camera or driveway camera at the property's main entrance. For one week, compare patrol-vehicle arrivals on camera against the times claimed on the invoice. Even one missed tour per night = 30 missed tours per month you're paying for.
3. Audit GPS data — randomly, not on a schedule
Pick 3 random nights from the last 90 days and ask for the GPS traces. Predictable audits get predictable results. Random ones catch real behavior.
4. Talk to residents and tenants
Post a single notice asking residents to email property management if they see a marked patrol vehicle. Compare resident sightings to invoice claims. If residents have never seen the vendor on-site, that's the audit.
5. Verify the BSIS license is still active
Look up the vendor's PPO number at bsis.ca.gov. Suspended or expired licenses happen more than people think — and they invalidate every report the vendor files.
6. Demand a sample insurer-ready report
Ask the vendor to send a sample monthly report formatted for premises-liability documentation. If they can't, your property is not getting documentation that will hold up in court.
If your current vendor fails any two of these, switch.
Stormhammer will deliver the GPS tour log for last night's patrol on the same call you make to inquire. Call (530) 902-9390 and test us.
