Marcus Bell, NP — RIVERBEND CARE CLINICS

Challenge

A retail-strip clinic on Elk Grove Blvd needed a security presence for close-of-day shift change without adding a full overnight post. Same-day appointments meant wait-room disruption could not be tolerated.

Stormhammer Security, Inc.'s Approach

• 01Marked SUV on-site 15 minutes before every shift change for staff escort to vehicles.
• 02De-escalation-trained officer briefed on wait-room protocol to handle any patient friction without engaging staff.
• 03Coordinated with the anchor retail center's shared patrol so coverage doesn't overlap or leave gaps.

Measurable Outcome

• ★Zero after-hours staff safety incidents since patrol contract began.
• ★Wait-room disruption calls handled by patrol before front-desk had to engage.
• ★Landlord dropped supplemental security surcharge citing documented on-site presence.

More case studies from RIVERBEND CARE CLINICS

• Dr. Elena Marsh, MD
  Medical Director · Midtown Sacramento
• Priya Sundaram, PA-C
  Physician Associate · Davis