Verified Client Case Study
Sarah Lindstrom — FAMILY UNION PROP MGMT
Residential Portfolio Manager · 15 yrs · Multifamily · East & South · Rosemont · West Sacramento
★ 4.7 · 3 on-record reviews · PPO PPO #121830
“Across 142 units from Rosemont to West Sacramento, Stormhammer's presence let me shrink on-site courtesy staff without a single spike in incident calls. Their supervisors do ride-alongs with my maintenance leads.”
Challenge
A 142-unit portfolio was over-staffed with on-site courtesy patrol whose incident documentation was inconsistent — cutting courtesy hours risked a spike in after-hours calls.
Stormhammer Security, Inc.'s Approach
- 01Layered marked SUV patrols on top of a reduced courtesy schedule so overnight coverage stayed continuous.
- 02Supervisor ride-alongs with the property's maintenance leads to align on high-friction units and hot-spot buildings.
- 03Uniform DAR format across all six properties so the portfolio manager can trend incidents month-over-month.
Measurable Outcome
- ★On-site courtesy hours reduced without a single spike in after-hours incident calls.
- ★Unified incident reporting across 142 units for the first time in the portfolio's history.
- ★Ride-along alignment cited by residents in mid-lease renewal surveys.
Properties & scope
Sierra View · Oakmont Row · Camellia Court · Del Paso Flats · Woodland Crossing · Arden Bluff (142 units)
Verified firm reference: FAMILY UNION PROP MGMT → properties-california.lovable.app
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